The City of Phenix City’s phone system started experiencing line problems on Monday, January 4, 2021 around 4 p.m., Eastern Time. These issues were caused by unauthorized service changes performed by an employee at Windstream, the City’s telephone service provider. This resulted in telephone service outages at all City facilities. We apologize if you were unable to get through to us or your call got disconnected.
Service was restored today (1/5/2021) around 3 p.m., Eastern Time. We are currently working with Windstream to investigate the unauthorized changes that were made to the City’s account and ensure it does not happen again.
View the official Media Release.
