Ways to Pay

Phenix City Utilities offers FOUR ways to pay your bill!

Online

If you’re new to the system, follow these six easy steps to create an online bill pay account.

Pay Bill

Note: If you choose to pay your bill online, there will be a convenience fee charged by the third party vendor who processes these payments. If your services have been disconnected for non-payment of your bill, you must contact our office either by phone or in person to pay all charges due.

By Phone

To pay by phone using a credit or debit card, please call:

334-448-2880
Option 2

In Person

Lobby

The Utilities Lobby accepts payments Monday through Friday, 8 a.m. to 5 p.m., Eastern.

Acceptable Forms of Payment: Cash, Check, Credit / Debit Card, Money Order

Drive Thru

The Utilities Drive Thru, located behind the Municipal Building on 12th Street, accepts payments Monday through Friday, 8 a.m. to 5 p.m., Eastern. Due to traffic flow, the drive thru window does not accept credit / debit card payments.

Acceptable Forms of Payment: Cash, Check, Money Order

Night Drop Box

We understand that it’s not always possible to pay your bill during business hours. The Night Drop Box is available to securely drop off your payment after hours. It’s located in the drive thru lane on 12th Street. Envelopes are available to place your payment in.

Note: Payments placed in the drop box must be received by 8 a.m. to be processed the same day. Payments made over the weekend will be processed the next business day. You are strongly advised to avoid paying with cash at the drop box.

Acceptable Forms of Payment: Check or Money Order

Bank Draft

To take advantage of the speed, convenience, and cost savings of direct payment of your utility bill with no cost to you, please fill out the
Bank Draft Form

Return it to:
Phenix City Utilities
1119 Broad St.
Phenix City, AL 36867

Be sure to include a blank voided check or deposit slip for verification. Valid identification must accompany the application.

Note: As per the direction of the Russell County District Attorney, all Alabama checks received must have the customers Alabama Driver’s License number listed on the check.  All out of state checks must have either the customers Social Security number or Driver’s License number and their Date of Birth notated on the check.