Frequently Asked Questions

Visit the Utility Service page to review the guidelines of beginning new service.

Visit the Utility Service page to review the guidelines of terminating service.

If your water has been turned off due to late / delinquent payments, you will have to pay your bill (in person) in the lobby of the Utilities Department.

Utility bills are delinquent 21 days after due date. A late or delinquent fee shall be assessed on all charges not paid on or before the 21st day after the due date.

Upon discontinuance of service for nonpayment of account, a reconnection fee, in addition to the delinquent bill and all other fees previously charged, must be paid before service is reestablished. All reconnects shall be made only during normal working hours. If it has been necessary to discontinue the service, a reconnection fee will be required.

The easiest way to find out if your property is eligible to connect to the Phenix City sewer system is to call the Utilities Department at 334-448-2880. Fees are associated with connecting to city sewer lines.

Signing up for online bill pay is easy! Follow these six easy steps to create a new online bill pay account.

To see which holidays your garbage will not be collected, view the holiday trash schedule.

Due to the city’s unique infrastructure and annexation lines, the quickest way to be certain whether or not your property is eligible for curbside garbage pickup is to call the Utilities Department at 334-448-2880.

Hazardous Waste is not allowed with household garbage pickup. View the full list of ineligible items .

Bulk trash, limbs, debris, furniture, appliances, grass clippings, etc. are removed by the Phenix City Engineering and Public Works Department, and is offered to those who receive garbage service. Glance at the Limbs and Debris section to learn more or view the policies and procedures. Questions or concerns can be addressed by calling 334-448-2904.

To learn how to receive residential garbage service, please visit the garbage section. There you will find guidelines, excluded items, the holiday trash schedule, and more.