The City of Phenix City provides water, sewer, and garbage services to the majority of residents that live within the city limits. Due to the city’s unique infrastructure and annexation lines, the quickest way to be certain whether or not your property is connected to Phenix City utilities is to call the Utilities Department at 334-448-2880.

Water Rates

The following schedule of rates and regulations regarding the furnishing of water and sewer from the water system of the city is hereby established and declared to be effective upon passage, approval, and adoption by the City Council of the City of Phenix City. (Ordinance No. 2023-08 | Effective Date: June 29, 2023)

Water Meter Rates

Water Meter Rates

Subject to the minimum charges herein after set forth, the following shall be the schedule of monthly charges for water furnished from the water system:

Usage (In Gallons, or fractions thereof, Per Month) Rate (Per 1,000 Gallons)
First 1,500 No Charge
Over 1,500 $3.99

Minimum monthly water bill shall be $12.54 with customer charge.

Wholesale Water to Other Utility Systems

The rate for wholesale water sales to other utility systems is $2.26 per 1,000 gallons.

Beautification Projects in Subdivision Common Areas

In common areas for beautification projects, the water tap fee will be reduced one-half of the listed costs of each size meter and the breaking pavement charge will not be added to the cost of the tap if the following conditions are met:

  • The project must be located in an R-1 zone and placed in common areas of the subdivision and it must be for beautification projects only. Beautification shall mean any addition of shrubbery or grasses that require water on a continued basis for growth.
  • The tap application must be placed in the name of a responsible homeowner who agrees to be charged for the tap application fee, the deposit, the monthly water charges, and any additional charges incurred.
  • The application will list two other homeowners in that subdivision who will be responsible for the payment of any future bills that might occur in case the original owner moves out of the subdivision.

Meter Reset Charges

In cases where, the service installation has been completed and a request is made to move or reset the location of the water meter, the charges for completion of the service installation shall be:

Size (Diameter) Meter Reset Fee
 Meter Pit Fee
¾” $625 $40
1” $875 $40

For meter resets for water services 1 ½ inches and greater, the Owner/Developer/Contractor at the Owner/Developer/Contractor’s expense shall furnish and install the new water service at the new location and turn off the previous water service at the main (corporation stop) and cut and cap the previous water service at the main. All work shall conform to Phenix City Utilities Department specifications/requirements.

Owner/Developer/Contractor shall furnish and install all tapping saddles, tapping valves, and/or corporation stops as required. All material shall conform to Phenix City Utilities Department specifications/requirements. Prior to installation of any material Owner/Developer/Contractor shall furnish to Phenix City Utilities Department two copies of submittal data. Submittals will be reviewed by Phenix City Utilities Department and approved or returned with required changes noted. Only upon receipt of approved submittals shall any material be installed upon or within Phenix City’s water distribution system.

Meter Set & Meter Pits

In cases where, at the time when application for water service is made, the service installation has been completed with the exception of the metered setting or meter setting and pit, and supply lines has been installed to such extent that the meter can be set in the proper location, the charges for the completion of the service installation are:

Size (Diameter) Meter Set Fee
 Meter Pit Fee
¾” $450 $40
1” $575 $40

All meters 1 ½ inches and weater and their pits shall be furnished and installed by the Owner/Developer/Contractor at the Owner/Developer/Contractor’s expense and shall conform to Phenix City Utilities Department specifications/requirements.

Owner/Developer/Contractor shall furnish and install all tapping saddles, tapping valves, and/or corporation stops as required. All material shall conform to Phenix City Utilities Department specifications/requirements. Prior to installation of any material Owner/Developer/Contractor shall furnish to Phenix City Utilities Department two copies of submittal data. Submittals will be reviewed by Phenix City Utilities Department and approved or returned with required changes noted. Only upon receipt of approved submittals shall any material be installed upon or within Phenix City’s water distribution system.

Private Fire Protection

As consideration for the willingness of the city to provide standby water service for private fire protection, annual charges for provision of such services shall be as set forth herein below. Such charges shall be applicable where water is supplied to fire lines and/or sprinkler systems for fire protection purposes only, and under the following conditions:

  • The fire flow supply line is separate from any other water lines entering the establishment; and
  • There are no cross-connections between fire protection and potable water system within the
    establishment; and
  • The fire flow supply line entering the establishment is not metered; and
  • An approved backflow preventer is installed in the fire flow supply line entering the establishment; and
  • The property owner/customer maintains said backflow preventer in proper working condition; and
  • The property owner/customer provides the City at least every twelve (12) months with passing test results
    for said backflow preventer.

Annual Rate

  • 6″ fire flow connection: $100 per year
  • 8″ fire flow connection: $200 per year
  • 10″ fire flow connection: $350 per year
  • 12″ fire flow connection: $500 per year

System Development Fees

Size (Diameter) Capacity Factor
 System Development Charge
¾” 1.00 $2,221.80
1” 1.67 $3,710.41
1½” 2.80 $6,221.04
2″ 5.33 $8,887.20
3″ 10.00 $17,774.40
4″ 15.60 $27,772.50
6″ 33.33 $57,776.80
8″ 53.24 $92,204.70
10″ 76.67 $138,862.50

For meter sizes greater than 10″, the price shall be determined through an analysis of projected needs for the customer involved.

Water Tap Fees

Size (Diameter) Fee
¾” $833.18
1″ $1,110.90

The fees for 1″ and smaller services shall be for service installation, complete, in place, including tapping charge and supply line from main to meter, where length of supply line does not exceed twelve (12) feet and where street crossing is not required. If the supply line is longer than twelve (12) feet and/or a street crossing is required additional charges may be required.

All service installations 1 ½ inches and greater shall be furnished and installed by the Owner/Developer/Contractor at the Owner/Developer/Contractor’s expense and shall conform to Phenix City Utilities Department specifications/requirements.

Owner/Developer/Contractor shall furnish and install all tapping saddles, tapping valves, and/or corporation stops as required. All material shall conform to Phenix City Utilities Department specifications/requirements. Prior to installation of any material Owner/Developer/Contractor shall furnish to Phenix City Utilities Department two copies of submittal data. Submittals will be reviewed by Phenix City Utilities Department and approved or returned with required changes noted. Only upon receipt of approved submittals shall any material be installed upon or within Phenix City’s water distribution system.

Pavement Cutting and Boring Fees: If pavement must be cut or bored under for any service, a fee of $20 per foot of pavement cut or bored under will be charged with a minimum charge of $300.00 will be charged to the customer or developer.

New Customer Service Fees

Each new customer requesting garbage, water, or sewer service from the system (regardless of whether the premises to which service is to be furnished had been previously connected with the system), shall pay to the city a connection fee to cover the cost of adding the customer to the system. Fees for connection shall be:

  • Full Service: $110 (Water, Sewer, Garbage)
  • Water & Sewer: $90
  • Water Only: $75
  • Sewer Only: $75
  • Garbage Only: $27.50
  • Sprinkler System: $50

Payment of Bills

All bills for water, garbage, and sanitary sewer service shall be rendered monthly on the same statement, where more than one service is provided. Payment for each shall not be accepted separately, but shall be accepted on the same statement. Each bill for service shall be due when rendered, and delinquent 21 days after due date. A late or delinquent fee shall be assessed on all charges not paid on or before the 21st day after the due date. To view bill pay options, visit the Bill Pay section.

Unpaid Bills

All unpaid bills will be delivered to a service person with instructions to discontinue service. Upon discontinuance of service for nonpayment of account, a reconnection fee, in addition to the delinquent bill and all other fees previously charged, must be paid before service is reestablished. All reconnects shall be made only during normal working hours and no cut-offs will be made on Friday, holidays, or the day before a holiday. If it has been necessary to discontinue the service, a reconnection fee will be required.

Charges

The following charges are applicable:

  • Return Funds Fee: $30
  • Disconnect Fee: $75
  • Late Fee: 10% of the charges for each service
  • Unauthorized Service Reconnection Fee: $100
  • Customer/Financial Institution Error Fee: $10