Understanding Your Water Service Line Notification Letter
Why did I receive a letter about my service line?
New USEPA regulations require us to notify all customers served through a water service line made of lead, galvanized steel that is or was downstream of lead, or unknown materials. It is meant explain the health risks of lead exposure, share simple precautions that can be taken to minimize exposure, and where to find more information about lead safety.
The letter does not mean that lead is present in your drinking water. USEPA requires all public water systems to send this notification to customers annually starting this fall. New customers will also receive a copy when they begin service. You will continue to receive a copy of this letter each year until your service line material is confirmed to be non-lead or is replaced unless it is determined it does not have to be replaced.
Is my water safe to drink?
The Phenix City Utilities Department treats, tests, and distributes high-quality drinking water to you and
the community. Water provided by PCU is lead-free when it leaves our treatment plants, and we do not
know of any of our water mains (the large pipes that distribute water throughout the community) being
made of lead. PCU manages water quality at our water treatment plant to help prevent corrosion
throughout the system and in privately-owned service lines and plumbing.
We regularly test our water for lead and other contaminants in accordance with EPA standards. Our
water consistently meets or exceeds all federal and state safety standards, and in all of our sampling, we
have never had lead levels exceed the EPA’s action level.
…continued in official Public Notice below…
View the official Public Notice.